Effective date: [date]. This policy forms part of our Terms of Use.
- Before you pay. No charge is made until you confirm your booking and authorize payment. You may abandon a booking beforehand at no cost.
- Cancelling or rescheduling. You may cancel or reschedule free of charge up to 24 hours before your appointment; we will refund any amount paid in full or move your booking to a new time at no extra charge.
- Within 24 hours of the appointment. [Choose one: a cancellation fee of $[__] applies and the balance is refunded / the service fee is non-refundable but one free reschedule is offered.]
- No-show. If you do not attend and did not cancel or reschedule in time, [choose: the service fee is non-refundable / a $[__] no-show fee applies and the balance is refunded].
- If we cannot complete the service. If the commissioner or notary determines that the Service cannot lawfully or properly be completed — for example, identity cannot be confirmed, the document is not eligible for the Service requested, or a legal requirement is not met — we will refund your payment in full. A commissioner or notary must decline in these circumstances; a refund here is not a reflection on you.
- Third-party verification fees. Identity-verification and similar third-party processing fees are charged to us the moment verification begins and are non-refundable once incurred, even if you later cancel or the Service cannot be completed — including where valid photo identification is not presented. Any remaining service fee is refunded according to the rules above.
- After the service is completed. Once the Service has been performed, its fee is earned and is not refundable, because the Service has been delivered.
- How refunds are issued. Approved refunds are returned to your original payment method within [__] business days.
- Your statutory rights. Nothing in this policy limits any right you have under Ontario's Consumer Protection Act, 2002 or other applicable law, which prevail over anything inconsistent here.